Overview of phone systems: softphone, desk phone, mobile and AI paths
What is the difference between telephony with and without AI?
Without AI: answering and routing on softphone, desk phone and mobile. With AI: realistic voices, summaries and routing, provided in line with the AI Act.
Who is teloNova FlexCo?
Our partner for phone systems. Product responsibility sits with the partner; we coordinate selection and rollout and remain your contact.
Can telephony integrate with existing IT?
Yes — planning and rollout are embedded in your IT landscape, aligned with consulting and operations.
How do I start?
Contact us with sites, user count and desired features. We clarify the right path with teloNova.
Telephony that connects
Softphone, desk phone and mobile sit on the same system and on the rest of your tools. A call can start a workflow, be answered, recorded and routed to the right specialist. With partner teloNova FlexCo, fitted individually to you.
One system, three ways
The same telephony on the computer, on the desk phone and on the mobile, linked with mail and the other workflows.
Softphone
On the computer, in the same context as mail and cases. Answering, routing and history stay the same.
Desk phone
The handset at the desk follows the same rules and the same routing.
Mobile
The same system, linked directly to the mobile phone. Away from the desk, the history is the same.
With the other systems
Call, mail, case and the next step of work belong together. Telephony does not sit beside them.
Planning and selection
We clarify needs, sites and features against the IT you already run.
Rollout
Delivery with teloNova, aligned to network, users and processes.
Ongoing coordination
One contact with us for operations and further development.
What a call sets in motion
Examples of how telephony enters the workflow. Approval and the specialist stay in the decision.
Answering
The call is answered, classified and kept as a case.
Drafting
The conversation becomes a note or a draft. Approval stays with a person.
Notification
The people responsible receive the notice, without a second round of calls.
Routing
The call goes to the specialist who owns the case, not into a general queue.
Workflow
The call can start the next step, such as an appointment, a ticket or a quote.
Summary
After the call, a short summary is in the mail.
Boundaries
What we state clearly before we start.
teloNova FlexCo
Partner for modern phone systems with and without AI support.
teloNova
Product responsibility sits with the partner. We coordinate and remain your contact.
AI Act
We provide realistic voices and assistance in line with the AI Act. No unfounded autonomy claims.
Specialists
Routing and notification do not replace the decision of the person who owns the case.
No hype
AI only where it lightens day-to-day work.
Fit telephony into your IT
We clarify the need, the path with teloNova, the rollout and ongoing care.